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Incidents end faster when the runbook runs itself

Quillmesh turns the steps your team keeps in wikis into checklists that page the right people, gather logs and post status updates while you focus on the fix.

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app.quillmesh.dev/incidents/INC-2291

INC-2291 · opened 14 min ago

Checkout latency above 2s in eu-west

SEV 1Mitigating

p95 latency

2.41s

82%

Error rate

3.8%

38%

Runbook

5 / 7

71%
  1. Paged Priya Raman and Lukas OberAcknowledged in 41 seconds
  2. Attached 12 slow traces from checkout-apiTop span: inventory.reserve, 1.9s
  3. Shift 30% of traffic to eu-centralWaiting for approval from the incident lead

Trusted by on call teams at 1,400 companies

  • Halcyon Freight
  • Orchard&Co
  • brightpath
  • NORTHVALE
  • Cobalt Ledger
  • Sundial

Everything in one timeline

The boring parts of an outage, handled before you ask

Write a runbook once in plain language. Quillmesh keeps it current, runs the safe steps on its own and asks before anything risky.

Automatic first response

Alerts open an incident, pick a severity from the blast radius and page whoever is on call for the affected service.

Living checklists

Each step shows who ran it, when, and what it returned. Steps that fail twice get flagged for the next retro.

Evidence on tap

Logs, traces and deploy diffs from the last hour are pinned to the timeline, so nobody pastes screenshots into chat.

Status updates drafted

Customer facing notes are drafted from the timeline every 20 minutes. A human approves every word before it goes out.

Guardrails by default

Risky actions such as failovers and rollbacks need a second approver, and every action is written to an audit log.

Retros that write themselves

When the incident closes you get a draft review with a minute by minute timeline and the follow ups already assigned.

How it works

From alert to all clear in three moves

  1. Connect your signalsPoint your alerting, logs and deploy tool at Quillmesh. Most teams finish in under 15 minutes.
  2. Import your runbooksPaste a wiki page or a markdown file. Commands and links become runnable steps.
  3. Let the first ten minutes run themselvesPaging, triage and evidence gathering happen while you open your laptop.
runbooks/checkout-latency.mdRunbook
## When p95 checkout latency > 2s

1. page: checkout-oncall, payments-oncall
2. attach: traces(service="checkout-api", last="30m")
3. attach: deploys(since="2h")
4. check: inventory.reserve p95 < 800ms
5. approve: shift_traffic(from="eu-west", to="eu-central", pct=30)
6. post: status_update(audience="customers")
7. close: when p95 < 900ms for 10m

Median time to acknowledge

38s

71% after rollout

Time to mitigate

11 min

46% across customers

Runbook steps automated

2.3M

18% this quarter

Retros published on time

94%

3.1x versus manual

On call, but calmer

Our first SEV 1 on Quillmesh was the first one where nobody asked who was paging the database team. It had already happened.
PR

Priya Raman

SRE lead, Halcyon Freight

We moved forty stale wiki pages in an afternoon. Half of them turned out to be wrong, and the failing steps told us which half.
LO

Lukas Ober

Platform engineer, Cobalt Ledger

The drafted status updates alone saved our support team a weekend. They read like a calm person wrote them at 3 a.m.
AM

Ama Mensah

Head of support, Sundial

Questions, answered

Still curious? Write to hello@quillmesh.dev and an engineer replies within a day.

Does Quillmesh run commands in our infrastructure?
Only through a small agent you install, and only for steps you mark as safe. Everything else waits for a person to approve it.
Which alerting tools do you support?
Any tool that can send a webhook. There are ready made connectors for the twelve most common alerting and paging services.
Can we keep our runbooks in git?
Yes. Point Quillmesh at a folder of markdown files and it syncs on every merge to your main branch.
What happens when the free plan runs out?
Nothing breaks. You keep every runbook and incident, and paid features pause until you upgrade.

Your next incident could be your shortest one

Spin up a workspace, import one runbook and run a game day this afternoon.